Empty Properties
Empty Properties Service Standards – Moving into your new home
“Better Homes, Better Value, Better Service”
“Loughborough EMB celebrates the diversity of the people within communities and aims to deliver a level of service which appropriately meets their needs”
We are committed to minimising the time our properties are empty and ensuring that you are happy in your new home and community.
When we have found a home that meets your needs, we will contact you and make an appointment to show you round and ask you to make a decision within 24 hours.
We will ensure that the property is:
- Safe and secure
- Clean and tidy
- Ready for you to move into
We will:
- Accompany you to a viewing of the property
- Introduce you to the Concierge Officer if the property is in a Concierge controlled building
- You will be notified of any outstanding repairs at the viewing and we will make sure that any outstanding repairs are carried out within 28 days after your tenancy start date
- Provide you with copies of the Gas safety certificate and NICEIC electrical inspection certificate
Diversity
We are committed to equality for all people – this means regardless of your race, gender, age, culture, faith or disability you should have access to housing services that meet your needs.
General needs
If you are elderly or disabled we may consider giving you more time to view your property
Contacting us:
To report a repair after you have moved in – contact the Estate Office on 020 7926 8800 or call into our office Monday, Tuesday, Wednesday & Friday 9:00 – 16:00 and Thursday 9:00 – 12:00. & 16:00 - 19:00.
Complaints
If you would like to make a complaint please telephone LO EMB on 020 7926 8800, fax 020 7926 8811 or email loughborough@lambeth.gov.uk
Write to us at
Loughborough EMB,
10 Featley Road, Brixton,
London, SW9 7LJ
Or in person by visiting the Estate Office. LO EMB will provide support and assistance to any customer who requires help in completing a complaint form (including translation service).
Compliments
We would also like to know when you have been satisfied with our services. If you have received an excellent service from one of our team or an individual officer, please let us know using the details for contacting us mentioned above.