Complaints, Access to Information and Data Protection
These are the standards you can expect from LO EMB when you complain about our services and when you want to see information we hold about you.
More detailed advice about complaints and access to information is available in your tenants' handbook or by contacting the Estate Office
LO EMB staff aim to be professional, accessible and open to your views
We will:
deal with your complaint as quickly as possible
investigate all complaints fairly
say sorry when things have gone wrong and tell you what we will do to put it right
learn from all complaints and improve the services we offer
respond to your complaint within 10 days
If you are not happy with the response you receive from LO EMB:
you have the opportunity to complain further to:
United Resident Housing (URH)
The Loughborough Centre
105 Angell Road
SW9 7PD
Phone: 020 7733 9929URH will review the actions we have taken and will acknowledge your request within five days and review your complaint within 10 days
you then have the opportunity to complain further to:
Lambeth Customer Relations
Hambrook House
Porden Road
Brixton Hill
London
SW2 5RWThey will again investigate and review your complaint and the actions taken