LO EMB Service Standards
It is the duty of the staff and the management board at LO EMB to ensure that residents receive a high standard of service in all of our dealings with them. Whether you are making an initial enquiry, making a complaint or need help and support with a difficult housing problem - you deserve a courteous, prompt and informed service.
We have produced these service standards so that every resident knows what to expect from the services provided.
We will review all service standards at least once a year and publish the results of our monitoring in the Newsletter and on the LO EMB website.